Terms of Service

Version 2026-10-14 · Last updated 14 October 2026

These terms are the agreement between you and Cenqra for the Cenqra Accounting service. Please read them. The sections on payment and refunds are in section 3.

1. Who we are and what this covers

Cenqra Accounting (the “Service”) is an online accounting service operated by Cenqra Limited, a company registered in Hong Kong, at Room 1001, 10/F, Tower B, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong (“Cenqra”, “we”, “us”). You contract with Cenqra Limited.

These terms are an agreement between Cenqra and you. If you create or use a Cenqra account for a business, “you” also means that business (the “Company”), and you confirm that you may accept these terms for it. They include our Privacy Policy and our Data Processing Agreement (DPA), which covers the personal data in your accounting records. By creating an account, accepting an invitation or continuing to use the Service, you accept these terms.

2. Your account

• Give true details and keep your sign-in secret. You are responsible for what happens under your account.
• A company’s owner decides who may use the company’s books and with what role. Owners and admins answer for the people they invite.
• Tell us at once if you think someone else has your account. Two-step sign-in is available and a company can require it.
• You must be at least 18, or the age of legal capacity where you live.

3. Free trial, plans, payment and refunds

• Free trial. A new company starts with a free trial of 15 days. It costs nothing and needs no card. When the trial ends without payment, the company becomes read-only: you can still view, export and download your data, but not add or change records.
• Plans and prices. Plans, prices and what each includes are shown on our pricing page and in the app. Prices exclude taxes (such as VAT) unless stated. We may change prices for future periods and will tell you before your next renewal.
• Renewal and cancellation. Subscriptions are billed in advance, monthly or yearly, and renew until cancelled. You can cancel at any time in Settings > Billing; the plan then continues to the end of the period already paid.
• Failed payments. If a renewal payment fails, we try again and email the owner. After a short grace period the company becomes read-only until payment is made.
• Payment provider and Merchant of Record. Payments are taken by our payment partners. Where you pay through Paddle, Paddle.com Market Limited (“Paddle”) is the Merchant of Record for the order: Paddle is the reseller, charges and collects the payment and any sales tax or VAT, issues its own receipt, and handles refunds. Paddle’s checkout buyer terms apply to that payment. Cenqra remains the provider of the Service and your contract for using it is with Cenqra.
• Refunds. You can ask for a full refund within 14 days of any payment, including a renewal. Billing mistakes are always refunded. The full rules are in our Refund Policy, which forms part of these terms.

4. Your data

• You own your data. Your accounting records, documents and attachments remain yours. You give us the right to host, process, copy and display them only to provide the Service to you, as set out in the DPA and the Privacy Policy.
• You can export your data at any time, and for 90 days after a trial or subscription ends. After that, or when an owner deletes a company (there is a 14-day waiting period in which the deletion can be cancelled), the company’s data is permanently deleted, apart from copies in backups that expire as described in the DPA.
• You are responsible for the lawfulness and accuracy of what you enter, and for keeping the records your own law requires. Export what you need to keep before deleting a company.
• We do not sell your data and we do not use it to train AI models.

5. What the Service is not

• Cenqra is software. It does not give accounting, tax, legal or audit advice. Tax rules, rates, forms and deadlines differ by country and change. The Service helps you prepare returns, statements and e-invoices, but you, with your accountant, are responsible for checking them and for filing and paying on time.
• Suggestions, automatic entries and AI-assisted features (such as reading a scanned bill, bank reconciliation suggestions, the assistant and month-end checks) can be wrong. They never replace your review, and nothing is posted by AI without your confirmation.
• E-invoicing is sent through an accredited service provider that you choose or connect. We are not that provider and do not control its service.

6. Acceptable use

You will not: break the law; upload content you have no right to use; try to access another company’s data or our systems without permission; probe, overload or disrupt the Service or its security; use it to send spam, to commit fraud or to create deceptive documents; infringe anyone’s intellectual property; resell or share access outside your organisation without our agreement; or use the public API beyond its published limits.

We may suspend or end access for serious or repeated breach of these rules, non-payment, or risk to the security of the Service or other users, or if the law requires. Where we can, we will tell you first and restore access once the cause is fixed.

7. Third-party services

Some features connect to services run by others (for example hosting, email delivery, payment providers, bank feeds, e-invoicing providers and accounting-software import). Their own terms apply to your use of them and we are not responsible for them. The providers that process personal data for us are listed in the Privacy Policy and the DPA.

8. Availability and support

We aim to keep the Service available and show its status on our status page, but we do not promise it will be uninterrupted or error-free. Planned maintenance is announced where practical. Support is given through the in-app help and by email at support@cenqra.com.

9. Our property

Cenqra and its software, design, text and brand belong to us or our licensors. We give you a limited, non-exclusive, non-transferable right to use the Service for your own business under these terms. Do not copy, reverse-engineer or resell it, except where the law allows. If you send us feedback, we may use it without owing you anything.

10. Confidentiality

Each side will keep the other’s non-public information confidential and use it only for this agreement, except where the law requires disclosure.

11. Warranties and liability

• The Service is provided “as is” and “as available”. To the fullest extent the law allows, we give no warranties other than those in these terms, including any about fitness for a particular purpose or that results will be accurate or error-free.
• To the fullest extent the law allows, we are not liable for indirect or consequential loss, loss of profit or goodwill, or penalties or interest charged by tax authorities because of figures, filings or deadlines that you or your accountant approved.
• Our total liability for all claims relating to the Service is limited to the fees you paid us in the 12 months before the claim arose.
• Nothing in these terms limits liability that cannot be limited by law.

12. Ending the agreement

You can stop using the Service and cancel at any time. We may end the agreement with 30 days’ notice, or immediately for serious or repeated breach. When it ends, your right to use the Service stops, you may export your data as set out in section 4, and the sections that by nature continue (ownership, liability, confidentiality, governing law) do so.

13. Changes

We may update these terms, the Privacy Policy, the Refund Policy or the DPA. For a material change we will email the account owner and give notice in the app; if you do not agree, you can export your data and cancel. For minor changes (corrections, clarifications) we update the page and its version date.

14. General

• These terms, with the Privacy Policy, Refund Policy and DPA, are the whole agreement and replace earlier ones about the Service. If they conflict on personal data, the DPA prevails.
• If a part is found invalid, the rest stays in force. A delay in enforcing a right is not a waiver.
• You may not transfer the agreement without our consent; we may transfer it to a successor of our business.
• Governing law. These terms are governed by the laws of Hong Kong, and the courts of Hong Kong have jurisdiction, except that customers in some countries keep rights under mandatory local law that cannot be waived.
• Contact: support@cenqra.com for support and privacy questions.