Refund Policy
Try Cenqra free for 15 days with no card. If you pay and it is not right for you, ask within 14 days and you get your money back.
The rules in one line: full refund within 14 days of any payment (monthly, yearly or renewal); billing mistakes always refunded; cancel any time.
14-day refund on every payment
You can ask for a full refund of a subscription payment within 14 days of that payment. This applies to monthly and yearly plans, to the first payment and to automatic renewals, and you do not need to give a reason.
- How to ask: write to support@cenqra.com from the account owner’s email, saying which company and payment. If you paid through Paddle, you can also request the refund yourself at paddle.net using the email address on your receipt.
- What happens to the company: a refund ends access to the paid plan, so the company becomes read-only. You can still view and export all your data.
- After 14 days: the payment for the current period is not refunded, except for a billing mistake (below) or where the law requires it. You keep access until the end of the period you paid for.
Billing mistakes are always refunded
If we charge you twice for the same period, charge the wrong amount, or charge you after you cancelled in time, we refund the difference in full. Tell us within 60 days of the charge so we can find it. We may ask for the payment details.
Free trial
The 15-day trial costs nothing and needs no card. Choose a plan only when you are ready to pay for it. A company whose trial ends unpaid becomes read-only and you can still export your data.
Cancelling
You can cancel at any time in Settings > Billing. Cancelling stops the next renewal and you keep access to the end of the period you paid for. Cancelling does not by itself refund the current period; use the 14-day refund above if you are inside the window.
How refunds are paid
- To the card or account that made the payment, within 10 business days of our approving the refund. Your bank may take a few more days to show it.
- Taxes (such as VAT) charged on a refunded amount are refunded with it.
- Bank or card fees outside our control and exchange-rate differences may not be refunded.
- Where Paddle is the Merchant of Record for your order, Paddle issues the refund to you and Cenqra approves it; Paddle’s buyer terms also apply.
Your legal rights
Nothing here removes a refund or cancellation right that the law of your country gives you and that cannot be waived.
Questions
Write to support@cenqra.com. This policy forms part of our Terms of Service.